1. 7-Day Refund Window for Online Courses & Test Series
If you enroll in any paid online course or full-length test series package and determine that the pedagogical format does not meet your expectations, you may claim a full refund within 7 calendar days from the exact date and timestamp of payment, subject to the following fair-use consumption criteria:
- Assessment Consumption Limit: The aspirant must not have attempted or submitted more than 20% of the test series papers included in the bundle.
- Module Access Cap: The aspirant must not have marked complete or unlocked more than 3 full course modules or downloaded proprietary high-yield PDF compilations.
- Anti-Abuse Verification: The account must not have been previously flagged for content redistribution, multi-IP account sharing, or automated scraping.
2. Hybrid Campus Terminal & Study Desk Cancellations
For physical desk allocations, library seats, and TCS iON CBT lab simulation bookings at our Delhi, Bengaluru, or Patna terminals:
- Cancellation > 48 Hours Prior: Full 100% refund of the reservation fee credited to your original payment mode.
- Cancellation Between 24 to 48 Hours: 50% refund, with the remaining 50% retained towards campus scheduling overhead.
- Cancellation < 24 Hours or No-Show: Non-refundable, as the dedicated silent desk or CBT terminal seat cannot be reallocated on short notice.
3. Non-Refundable Products & Services
The following services are strictly non-refundable:
- Completed 1-on-1 Faculty Mentorship: Individual doubt resolution sessions or mock personality interviews once the faculty member has conducted the session.
- Physical Dossiers Delivered: Printed study materials, tactile flashcard boxes, or handwritten Mains evaluation booklets that have already been dispatched or delivered.
- All-India Scholarship Exam Registration Fees: Nominal test administration fees paid to participate in live scholarship tournaments.
4. Step-by-Step Refund Application Protocol
Claiming a refund is simple and frictionless. Follow these 3 steps:
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Draft your Email Request: Send an email from your registered account to bulletquest18@gmail.com with the subject line:
REFUND REQUEST - [Your Transaction / Order ID] - Include Required Telemetry: In the body, specify your Registered Email, Registered Phone Number, Course Name, Reason for Cancellation, and payment reference (e.g. UPI Ref / Razorpay / Bank UTR).
- Audit & Dispatch: Our accounts cell will review your consumption telemetry within 48 business hours and notify you of approval.
5. Disbursement Timelines & Modes
Once approved, refunds are initiated immediately and credited within 5 to 7 business days:
- UPI Payments: Credited directly to the originating VPA / UPI bank account within 24 to 48 hours.
- Net Banking / Debit Cards: Processed through payment gateway banking rails (typically 3 to 5 banking days depending on your bank).
- Credit Cards: Credited back to the card statement within 5 to 7 business days.
6. Grievance Redressal Officer
If your refund is delayed beyond 7 business days or you encounter any billing dispute, our nodal grievance officer will personally intervene: